Privacy Policy

At GlitchSpin, we’re committed to protecting your personal information and being transparent about what information we collect and how we use it. This privacy policy outlines our practices concerning the collection, use, and protection of your data when you use our services. Your privacy is a top priority, and we handle your data in accordance with Australian privacy laws and principles.

Information We Collect

To provide you with a secure and personalised gaming experience, we need to collect certain information. This data is gathered during registration, when you make transactions, and as you use our platform. The main types of information include:

Personal Identification Data: Your full name, date of birth, and gender to verify you are of legal gambling age.
Contact Information: Your email address, phone number, and residential address for account communication and verification.
Financial Details: Information related to your payment methods for processing deposits and withdrawals. All financial data is encrypted.
Verification Documents: As part of our Know Your Customer (KYC) process, we may ask for copies of your government-issued ID and a proof of address to prevent fraud and comply with anti-money laundering regulations.
Technical Information: We automatically collect data like your IP address, browser type, and device information to ensure platform security and optimise performance.

How We Use Your Information

The data we collect is used strictly for legitimate purposes related to operating the online casino Glitch Spin. These purposes include managing your account, processing transactions, meeting legal obligations, providing customer support, and improving our services. We may also use your contact information to send you marketing communications about promotions and new games, which you can opt out of at any time via your account settings.

Data Security and Storage

Protecting your information is fundamental to our operations. We implement a range of security measures to safeguard your personal and financial data from unauthorised access, alteration, or disclosure. These measures include the use of SSL/TLS encryption technology, which ensures that all data transmitted between your device and our servers is secure. Your information is stored on secure servers with restricted access, and we regularly review our security protocols to keep them up to date.

GlitchSpin does not sell your personal data to third parties. We may, however, share your information with trusted partners and service providers when necessary to deliver our services. This includes payment processors to facilitate secure transactions, game providers to enable gameplay, and regulatory bodies or law enforcement agencies when required by law. We ensure that any third party we work with adheres to strict data protection and confidentiality standards.

Your Rights and Choices

As a user, you have certain rights regarding your personal data. You have the right to access the information we hold about you and request corrections if any details are inaccurate. You can also request that we restrict the processing of your data or, in some circumstances, have it deleted. To exercise these rights, please contact our support team. We also provide tools within your account to manage your communication preferences and review our GlitchSpin responsible gambling options.

Like most online platforms, we use cookies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences, understand how you navigate our site, and ensure essential features function correctly. You can manage your cookie settings through your browser, but please be aware that disabling certain cookies may affect the functionality of the website.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and, where appropriate, through other communication channels. We encourage you to review this page periodically for the latest information on our privacy practices.